ORDER PROCESSING TIME - Happy New Year - we hope you had a lovely holiday! We are back at work from our 3 week Christmas break & getting orders shipped as quick as possible. Processing time is currently approx 4 business days on new orders (shipping time is added to that). Please note that selecting Express Post does not mean we can get your order off to you faster - it is a postage method only. If you have an urgent deadline let us know.
For more information on our shipping please click here
RETURNS & CANCELLATIONS:
You may return eligible items to us within 30 days of your order being shipped for a store credit which you can redeem on your next purchase. We do not process exchanges unless items are faulty or wrongly supplied.
To return products for any reason print off our downloadable RETURN FORM which should be included with goods. Please contact us within 30 days of your order being shipped before returning items for authorisation at firstname.lastname@example.org or phone (03) 9785 3800 during business hours (Monday - Friday 9.00am - 4.30pm)
Please note the following points:
ERRORS OR FAULTY GOODS:
When you received your order please check it carefully and let us know if you find any errors, damaged or faulty items. We do check each order carefully, however occasionally mistakes or product defects do occur despite our best intentions. We will always happily rectify errors immediately once advised.
Please note that product colours, shapes and quality can differ from the image shown on the screen due to inaccuracies in reproducing photographs electronically and the natural variation in particular handmade products such as gemstones or beads. We endeavour to make the images as accurate as possible but depending on your system & monitor they may sometimes appear a little different in real life.
THANKYOU FOR SHOPPING AT OVER THE RAINBOW - WE APPRECIATE YOUR BUSINESS!