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Polymer Clay, Jewellery and Beading Supplies

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ORDER PROCESSING TIME - Approximately 4 business days processing time on new orders (shipping time is added to that).  We are going full steam ahead with Easter & Mother's Day approaching fast!  Please note that selecting Express Post does not mean we can get your order off to you faster - it is a postage method only. If you have an urgent deadline let us know in the comments box when you place your order.

For more information on our shipping please click here

Returns

RETURNS & CANCELLATIONS:

You may return eligible items to us within 30 days of your order being shipped for a store credit which you can redeem on your next purchase.  We do not process exchanges unless items are faulty or wrongly supplied.

To return products for any reason print off our downloadable RETURN FORM which should be included with goods.  Please contact us within 30 days of your order being shipped before returning items for authorisation at sales@polymerclay.com.au or phone (03) 9785 3800 during business hours (Monday - Friday 9.00am - 4.30pm)

Please note the following points:

  • When returning any products please include a copy of Return form.
  • Items should be in as new, undamaged condition in original unopened packaging.
  • Goods should be securely packaged in a padded bag or box with adequate cushioning to avoid damage.  Please do not use paper envelopes to return items as they can tear in the postal machinery.  
  • Customer is required to pay for postage costs to return unsuitable items.  It is also recommended returns be sent by a signature on delivery insured postal method to protect against any loss or damage in the post.
  • If goods received are wrongly supplied, damaged or faulty, and we agree to an exchange or refund we will provide you our Reply Paid address so no postage cost is incurred.  We do however require items are to be packaged securely in a well padded bag or box.  Please contact us to discuss the problem/issue so that we can advise action required.
  • A Store Credit will be issued for full value of goods within 5 days of receipt of returned goods by email which is valid for 12 months and can be redeemed at time of purchase of next order.
  • Where a refund is preferred for change of mind or incorrect choices a $3.00 administration fee will be deducted from item value plus a 10% restocking charge may be applied.
  • In the event you return items where a volume discount has been given your credit wll be adjusted for this item based on the quantity you have kept.
  • Where goods are returned in damaged or poor condition a credit or refund may not be given or up to 50% restocking charge may apply depending on condition of goods.
  • No return is permitted on sale items, special offers, opened packs of clay, glues, lacquers and other liquids, books, DVD's or magazines, cut lengths of cord, opened spools or chain (only full unopened spools can be returned - but not 1-10 metre lengths or opened spools of cord)
  • Where an order is cancelled within 24 hours of being placed a fee of $3.00 will be charged to cover bank fees.  No cancellations are possible after this time.

ERRORS OR FAULTY GOODS: 
When you received your order please check it carefully and let us know if you find any errors, damaged or faulty items. We do check each order carefully, however occasionally mistakes or product defects do occur despite our best intentions. We will always happily rectify errors immediately once advised.

Please note that product colours, shapes and quality can differ from the image shown on the screen due to inaccuracies in reproducing photographs electronically and the natural variation in particular handmade products such as gemstones or beads.  We endeavour to make the images as accurate as possible but depending on your system & monitor they may sometimes appear a little different in real life.

THANKYOU FOR SHOPPING AT OVER THE RAINBOW - WE APPRECIATE YOUR BUSINESS!