ORDER PROCESSING TIME - Happy New Year - we hope you had a lovely holiday! We are back at work from our 3 week Christmas break & getting orders shipped as quick as possible. Processing time is currently approx 4 business days on new orders (shipping time is added to that). Please note that selecting Express Post does not mean we can get your order off to you faster - it is a postage method only. If you have an urgent deadline let us know.
For more information on our shipping please click here
Frequently Asked Questions
What payment methods do you accept?
We accept Mastercard & Visa via eWAY (an Australian secure payment processing system linked to St. George Bank). We accept Paypal payments (in Australian dollars). Also for Australian customers we accept Direct Bank Deposit, Cheques & Money Orders. (See payment information for more details). International payments are by eWay or Paypal for accepted countries.
Is it safe to use my Credit Card at your shop?
Over the Rainbow Pty Ltd uses eWay (An Australian bank secured payment gateway), and also Paypal, which is one of the worlds most recognized & safe methods of credit card payment. All credit card information is transmitted via secure industry standard 128 bit SSL encryption provided by eWAY and Paypal. Credit card details are used only for processing of payment and are never stored in our database.
I still don't want to put my credit card details over the internet, can I call you with them?
Yes you can call on 03 9785 3800, Fax them through on 03 9785 3866 or Post them to us at P.O. Box 9112, Seaford, Vic 3198. Just select this option in the payment section when you check-out your order.
How much is shipping?
Shipping is automatically calculated if you use our on-line shop. If you place your order by other methods then your shipping will be manually calculated & you will be contacted with the price prior to shipping your order. Occasionally shipping charges may vary from the amount charged at checkout - if this occurs we will contact you to discuss the options.
How long does it take for my order to be shipped & why are you not faster with shipping my orders?
We process orders as fast as possible, however we receive between 100 & 150 orders each day, with the majority containing many tiny beads, findings and items that have to be checked for quality, counted, weighed, labelled and packed. This takes a lot of time so we are not like a warehouse where items are already on the shelf ready to send pre-packaged. We always give an estimated processing time on the banner found at the top of each page of our website. Processing time can vary between 3-5 business days on average depending on the volume of orders we are receiving – around holidays times and coming up to Christmas, Easter & Mothers Day can be especially busy.
Also please note that Express Post is a postage method and not a "Rush my Order" selection - we process orders as fast as possible in the order they are received. If you do have a deadline or need something extra urgently just add a note to your order at checkout in the comments box and we will always try to speed it up in the system.
Queries on other products not stocked?
If you are looking for something that is not listed on the site, you may still email or phone us as we can do our best to locate it for you.
Do you sell at wholesale?
Over the Rainbow is a retail store however we keep our pricing at distributor pricing as we import our own goods so are able to pass these cheaper prices onto you so that we sell well below regular retail pricing. We sell primarily to small business owners, jewellery designers and also to shops, but also sell to the general public. Many of our products also have a tiered discounting system built into the pricing structure which give up 10-50% further discount from the base price depending on the product & amount purchased of each item. In addition we have a loyalty points system whereby once your annual purchases reach $500 a further discount of 5% is applied to orders, and this rises to 7.5% at $1500, and to 10% at $2500.
We are Australian Distributors for TierraCast (tm) Fine Metal Plated Castings and also for Beadsmith, Beadalon (tm), Kato, & Staedtler Fimo Soft products - these products have wholesale pricing already listed on them (email us however for Fimo Soft as this has a separate system of pricing if you are purchasing a large quantity at any one time).
Do you offer Loyalty Discounts?
Yes! We offer a Loyalty Discount Program which awards the following discounts to all orders which reach the following cumulative totals within the past 12 month period: $500 - 5%, $1500 - 7.5%, $2500 - 10%. Once you reach these totals your discount will be automatically deducted on your next order total at check-out. Note: Discount apply to products but not to shipping charges.
Can I make changes to my order once it is placed?
Additions or alterations to orders are not possible once an order is placed. This restriction is due to the time consuming process of altering orders which results in order processing being slowed down, so please select carefully at checkout. If you do need a change we reserve the right to charge a $3.00 levy to cover labour involved. If you request your order be cancelled and refunded we also reserve the right to charge a $3.00 fee to cover bank fees. Cancellations are only possible within 24 hours of an order being placed.
We reserve the right to change, modify, remove or substitute without notice any information shown on the site. Prices are subject to change without notice. Where errors occur in pricing on the shopping cart system we reserve the right to rectify errors or alternatively not supply goods (ie if a price appears as zero in error which can occur when we are adjusting product listing).
We would appreciate it if customers would inform us of any damage or defects in goods within 7 days of receipt. We exclude liability to you for any unforeseeable loss or damage which you may suffer as a result of our negligent performance of any services provided to you except in relation to death and personal injury. This does not affect your statutory rights in relation to the goods.
You acknowledge that all measurements are approximate and that the reproduction of colours is as accurate as the photographic and production process will allow.
We will not be held responsible for products such as polymer clay, epoxy or other heat senstive products which may be overheated in transit to the customer in the postal system - this is out of our control and we advise customers to select Express Post if ordering items that are heat sensitive to be sent interstate outside Victoria to minimize the risk.