ORDER PROCESSING TIME - Happy New Year - we hope you had a lovely holiday! We are back at work from our 3 week Christmas break & getting orders shipped as quick as possible. Processing time is currently approx 4 business days on new orders (shipping time is added to that). Please note that selecting Express Post does not mean we can get your order off to you faster - it is a postage method only. If you have an urgent deadline let us know.
For more information on our shipping please click here
Our shipping Policy is to keep our product prices as low as possible and charge customers just the actual costs. We do not profit on shipping costs or charge handling fees. If shipping seems excessive please query it as we can re-check the calculated weight & look at other transport options such as courier delivery.
Shipping Turnaround Time:
Orders will normally be shipped within 2-4 business days in the order that they are received. At certain busy times of the year processing may be 4-5 days (we have a note on our site regarding the current waiting time) If an item is out of stock or unavailable, you will be contacted to advise how long it is likely to be & it will either be refunded or backordered.
Please note that if you select Express Post it refers to the postal method rather than the speed of processing by us. If you need an order very urgently for a deadline add a note in the comments box at the time of ordering to let us know and will always endeavour to get your order off to you asap. We do our best to get orders off as quickly as possible but peak times of the year such as Easter, Mothers Day & August-December (Christmas period) extra time is required due to high volume of orders so please allow 4-5 days. Picking orders is a quite time consuming process as many items have to be weighed, counted and packaged so we do appreciate your patience with us when we are busy.
Options within Australia:
Parcel Post - No insurance, Tracking or Signature on Delivery - (Generally 1-4 days within Melbourne once shipped, 3-5 business days to Sydney, Adelaide or Canberra, approx 5-7 to Brisbane, approx 7-14 days to Perth or remote areas) This method is only available for orders valued at under $100 as there is no tracking & no insurance against loss during or after delivery to you. If you select this method you need to be accept the risk should your package be lost or stolen as there can be no reimbursement. Also please note at busy times of the year postage can be longer with this method than estimated due to the volume of order in the postal system - if you do need an order quickly please consider selecting Express Post to avoid disappointment.
Under 50gm (flat package size) - $4.25 (This rate only is used for very flat small light items that will fit into a flat padded bag - if items are bulky & over 20mm thick postage may be extra for this category)
50gm - 500gm - $7.95
500gm - 3kg - $11.95
3kg - 5kg -$16.95
5-8kg - $28.90
Over 10kg will either be multiples of the above costs or alternatively we will not charge postage at checkout if weights are over our limit, but will then contact you after receipt of the order to discuss what postage method you prefer as a courier service may be more cost effective than Australia Post.
(Note: These reflect the latest Australia rates) Extra heavy or bulky orders may be more or less than calculated & customers will be advise of any difference in cost before the item is shipped.
We take no responsibility for loss of your order in the postal system unless you have it insured!
Over the Rainbow Pty Ltd accepts no liability for parcels lost or damaged in transit unless you have requested and paid for Air-Mail, Parcel Post or Express Post with Insurance added. These methods are our preferred and recommended methods of shipping.
Parcel Post & Express Post with Signature on Delivery are covered by insurance. Items will be replaced or a refund issued after Australia Post completes an investigation with the result being that the package is deemed lost or damaged in transit. Please contact us on 03 9785 3800 if you have not received your parcel & quote your order number.