Our shipping Policy is to keep our product prices as low as possible and charge customers just the actual costs. We do not profit on shipping costs or charge handling fees. If shipping seems excessive please query it as we can re-check the calculated weight & look at other transport options such as courier delivery.
Shipping Turnaround Time:
Orders will normally be shipped within 2-4 business days in the order that they are received. At certain busy times of the year processing may be 4-5 days (we have a note on our site regarding the current waiting time) If an item is out of stock or unavailable, you will be contacted to advise how long it is likely to be & it will either be refunded or backordered.
Please note that if you select Express Post it refers to the postal method rather than the speed of processing by us. If you need an order very urgently for a deadline add a note in the comments box at the time of ordering to let us know and will always endeavour to get your order off to you asap. We do our best to get orders off as quickly as possible but peak times of the year such as Easter, Mothers Day & August-December (Christmas period) extra time is required due to high volume of orders so please allow 4-5 days. Picking orders is a quite time consuming process as many items have to be weighed, counted and packaged so we do appreciate your patience with us when we are busy.
Options within Australia:
Parcel Post - No insurance, Tracking or Signature on Delivery - (Generally 1-4 days within Melbourne once shipped, 3-5 business days to Sydney, Adelaide or Canberra, approx 5-7 to Brisbane, approx 7-14 days to Perth or remote areas) This method is only available for orders valued at under $100 as there is no tracking & no insurance against loss during or after delivery to you. If you select this method you need to be accept the risk should your package be lost or stolen as there can be no reimbursement. Also please note at busy times of the year postage can be longer with this method than estimated due to the volume of order in the postal system - if you do need an order quickly please consider selecting Express Post to avoid disappointment.
Under 50gm (flat package size) - $4.25 (This rate only is used for very flat small light items that will fit into a flat padded bag - if items are bulky & over 20mm thick postage may be extra for this category)
50gm - 500gm - $7.95
500gm - 3kg - $12.95
3kg - 5kg -$17.60
5-8kg - $29.95
Over 10kg will either be multiples of the above costs or alternatively we will not charge postage at checkout if weights are over our limit, but will then contact you after receipt of the order to discuss what postage method you prefer as a courier service may be more cost effective than Australia Post.
(Note: These reflect the latest Australia rates) Extra heavy or bulky orders may be more or less than calculated & customers will be advise of any difference in cost before the item is shipped.
Parcel Post with Signature on delivery & insurance) - Cost is Parcel Post rate plus $3.00 for Signature on Delivery. These orders are trackable & insurance is fully covered by us so if package is lost or damaged your order it will be replaced.
Express Post - (No Cover) - Trackable but no insurance or signature on delivery
Next business day to main centres within Express Post network - 2 business days to WA, longer to remote areas. This method is fast & reliable but not insured, however please allow for our processing time of 24-48 hours on top of shipping time. If you select this method you need to accept the risk should your package be lost or stolen as there can be no reimbursement. This method is only available for orders valued at under $200 as there is no insurance against loss during or after delivery to you. If you select this method you need to be accept the risk should your package be lost or stolen as there can be no reimbursement as there is no proof of delivery or insurance.
Under 500gm - $10.55
500gm - 1kg - $13.50
1kg-3kg - $14.95
3kg - 5kg - $23.95
8kg - $38.90
10kg - $47.95
Over 10kg will either be multiples of the above costs or alternatively we will not charge postage at checkout but contact you after receipt of the order to discuss what postage method you prefer as a courier service may be more cost effective than Australia Post.
Note: Inflammable goods such as resin or aerosol cans cannot be send outside Victoria by Express Post due to airline regulations - these items have a note on them when you make your purchase which indicates No Express Post. They will need to go by ground (Parcel Post).
Express Post (Signature on Delivery & Insured.- This option is Express Post with guaranteed next day delivery once shipped to postcodes listed on the Australia Post Express Network This is the same speed as Express Post but is also insured as well as trackable with signature on delivery.
Rates: As for Express Post plus $3.00 for Signature on Delivery.
Please check your address carefully when placing an order - if an order is returned to us due to an incorrect address being entered, we are charged a return to sender postage cost by Australia Post which is $10.00 plus a $1.80 Australia Post service charge. If this occurs we reserve the right to pass on this cost to the customer as well as the cost to re-ship the order.
Inflammable goods cannot be shipped outside Victoria by Express Post due to airline regulations - these items have a note on them when you make your purchase which indicates No Express Post. They will need to go either Registered or Economy Post.
As a service to our local customers we allow orders to be picked up at our front reception at a prescheduled time with at least 24 hours notice. Please understand that we are a warehouse not a retail store and as such we must impose limitations on pick up visits. Orders for pick-up will be packed prior to your arrival. We cannot change contents or add items while you wait. Visitors may not enter the warehouse section of the building. Visitors may not request employees to retrieve merchandise from the warehouse for review. Orders for pick-up must meet all normal sales terms and conditions. To arrange store pickup please email or call us before you place your order and we will give you instructions on how to put through the order without shipping being added.
Australia Post Air Mail is the shipping method that we use for international orders however to reduce the likelihood of loss or theft in transit we will always send your order with tracking using the most applicable method to your country) to the package (this will generally be by E-Parcel which includes tracking). Insurance is optional at an additional cost & not included in rates given at checkout.
SPECIAL FLAT RATE TO NEW ZEALAND - Australia Post currently has a special E-Parcel Express Courier rate to Only New Zealand for $17.00 up to 2kg. So long as your order is under 2kg you will be able to select this option at checkout. Insurance not included.
Insurance is not available for all countries, but for countries where is it available rates are based on the value of the package: ie: AUD$1-$100 - $9.60 plus $2.50 for every $100 or part thereof over $100. Insurance can be added to Air Mail packages. Please request insurance at time of ordering if you would like it added - if you don't request insurance we cannot be responsible for loss or damage.
Postage can sometimes vary from the amount charged at checkout - if this occurs we will contact you to let you know any additional costs.
We take no responsibility for loss of your order in the postal system unless you have it insured!
Over the Rainbow Pty Ltd accepts no liability for parcels lost or damaged in transit unless you have requested and paid for Air-Mail, Parcel Post or Express Post with Insurance added. These methods are our preferred and recommended methods of shipping.
Parcel Post & Express Post with Signature on Delivery are covered by insurance. Items will be replaced or a refund issued after Australia Post completes an investigation with the result being that the package is deemed lost or damaged in transit. Please contact us on 03 9785 3800 if you have not received your parcel & quote your order number.