ORDER PROCESSING TIME - Happy New Year - we hope you had a lovely holiday! We are back at work from our 3 week Christmas break & getting orders shipped as quick as possible. Processing time is currently approx 3 business days on new orders (shipping time is added to that). Please note that selecting Express Post does not mean we can get your order off to you faster - it is a postage method only. If you have an urgent deadline let us know.
For more information on our shipping please click here
Over the Rainbow is an on-line shop set up as a warehouse, and not a shopfront which is open to the public - that is how we keep our prices lower than shops as we don't have the extra overheads. We do however offer Store Pickup to local customers at our Seaford (Victoria) warehouse for orders placed online but do need 24-48 hours notice to prepare them for collection.
On-line Shop Orders: This is a quick and efficient ordering system via our website & offers a variety of payment & shipping options - if you don't wish to put your credit card details through you can still use this method and just select to call us with your details by phone. We cannot any longer take orders over the phone as it slows our system down and there is too much room for error.
All you have to do is to add items to your shopping cart & then checkout your order on-line. You can set up an account at that point or checkout without an account however no history is kept and no loyalty points earned if you use that method.
PLEASE NOTE: Additions or alterations to orders are not possible once an order is placed. This restriction is due to the time consuming process of altering orders which results in order processing being slowed down, so please select carefully at checkout. If you do need a change we reserve the right to charge a $5.00 levy to cover labour involved. If you request your order be cancelled and refunded we also reserve the right to charge a $3.00 fee to cover bank fees.
Tip: It is a good idea to log-in or set up your account before shopping - that way if you leave the process at any point the items will be saved in your shopping cart and not be lost. If you aren't logged in and then leave for longer than 10 minutes the cart will disappear & you will have to start all over again when you return. If you save the cart then you can always alter it when you next log in.
Please note we have a minimum order total required of $10.00 not including postage.
Over the Rainbow Pty Ltd
PO Box 9112,
Telephone: 03 9785 3800
Fax: 03 9785 3866
Telephone Orders: Placing your order online is the preferred method as it is less likely that orders are made but you may phone your order directly through to us on 03 9785 3800 but make sure that you note down full details of the items you are ordering including the product codes Please note if you are wanting to pay over the phone for your order you can still place an order on-line and select the Pay Over the Phone method at checkout then call us.
Order Confirmation: Within a few minutes of confirming your order via our on-line shop you will receive any email from Over the Rainbow Pty Ltd confirming receipt of your order. If you have chosen Cheque/Money Order, or Bank Transfer options you will receive instructions regarding payment in this email. If you chose the Credit Card or Paypal options you will receive the emailed confirmation & no further input is required on your part.
Your order will not ship until payment is received.
Credit Card Payments via Eway: We use eWAY to guarantee the best possible security for our online transactions. eWAY has multiple firewalls to protect important data and features 1024 bit data encryption. No credit card information is stored on either eWAYs clustered web servers or Over the Rainbow Pty Ltd's web site. Payments are accepted by Visa or Mastercard. Eway is available to Australian customers and to trusted countries internationally.
Payments via Paypal Express: This is the another option & is offered for on-line shop orders. Paypal is a safe, reliable & instant system of payment with no additional charges to you. Paypal offers several methods of payment - from your existing Paypal balance, from a credit card (Visa, Mastercard or Amex), e-check, or direct debit from a bank account. This is available to Australian Customers and also International customers - no currency conversion fees apply with Australian payments as payment is made in Australian dollars. Paypal however does have it's own foreign currency conversion rates which are set by Paypal and not able to be controlled by us. Please note that Paypal e-checks take approx 5 working days to clear so we cannot ship your order until we are advised that the check has cleared.
Credit Card Payments: You may still pay by credit card directly to us by phoning your details through on 03 9785 3800 (Amex not accepted - Visa & Mastercard only)
Australian dollars only. Please make payable to:
Over the Rainbow Pty Ltd
PO Box 9112
Seaford Vic 3198
If you have ordered on-line please include details of your email address & order number which would have been emailed to you after you ordered.
If you are ordering by other method just send your cheque along with order details to the above address.
Please be aware that personal cheques need to be cleared before goods can be despatched, and this can take up to a week.
Direct Bank Deposit:
To help us identify your payment please put either your name or order number on the payment when making it where possible.
Please use the following bank account details to transfer your total order value:
BSB No: 033-179
Account No: 317921
Account Name: Over the Rainbow Pty Ltd
Direct deposit payments generally take 24-48 hours to clear depending on which bank you are using.