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Shipping Charges:
Calculations are based on the gross weight of individual parcels, the following options are available. Charges are automatically calculated by the shopping cart on check-out. Our shipping costs are as low as possible & are based on Australia Post rates.
Options within Australia:
We are not a shopfront which is open to the public - orders are shipped by Australia Post.
If you are ordering via our on-line store you will be given the option of Economy Post which is Australia Post Economy rates, Registered Post, or Express Post.
- Australia Post Economy (2nd business day to main centres). Not insured.
- Australia Post Express (Next business day to main centres). Trackable but not insured - fastest method.
- Registered Post - Insured and trackable (safest option) but takes same time as Economy Post.
- Platinum Express - this option is not listed on our shipping options list but orders can be sent this way if specially requested. If you do need your order sent this method please contact us for details prior to ordering if possible.
NB: Where parcels weigh over 3kg Express Post may cost more or less than quoted at check-out. If this occurs you will be contacted to discuss prices & options which vary depending upon distance & weight of parcel. An additional charge may apply. This may not apply to Economy post parcels.
Registered Post:
We suggest you use Registered/Insured Post if you are concerned about loss or damage of parcels. Registered post includes insurance to the value of $100.00. We pay for the insurance fee on all Registered Post parcels over $100 value. Registered post requires someone to sign for the item on arrival, or if this is not possible, collect the item from your nearest Post Office. It is recommended that orders over $80 be sent by Registered Post.
International Orders:
- Australia Post Air Mail is the shipping method that we use for international orders. It is the most economical but does not include insurance or tracking (Delivery time takes on average 7 to 21 business days depending on destination & destination country processing time)
- Additional Options include:
- Registered Post (signature required at delivery but no insurance available). Takes the same time as regular Air Mail but is more secure and usually costs about $5 more than regular Air Mail.
- Express Post International (fast, basic tracking and signature on delivery with insurance cover also available)
- Express Courier International (ECI) - (fastest, full tracking & signature on delivery with insurance also available). Most expensive service available - prices available on request
- Insurance is not available for all countries, but for countries where is it available rates are based on the value of the package: ie: AUD$1-$100 - $8.45, $1-200 - $10.70, $2-300 - $12.95. Insurance can be added to regular Air Mail packages (most but not all countries), for ECI (Express Courier International Packages) or for International Express Parcels.
- Postage can sometimes vary from the amount charged at checkout - if this occurs we will contact you to let you know any additional costs.
- We take no responsibility for loss of your order in the postal system unless you have it insured.
When will my order ship?
Orders will normally be shipped within 24-48 business hours in the order that they are received if all items are currently in stock. If an item is out of stock or unavailable, you will be contacted to advise how long it is likely to be. Please note that if you select Express Post it refers to the postal method rather than the speed of processing by us - orders are processed in the order they are received. If you need an order very urgently please put a note in the comments box at the time of ordering to let us know and we can try to get your order off to you asap.
Returns, Exchanges & Lost Packages Policy:
All returns will be considered on a case-by-case basis. To return products for credit, exchange or refund please phone or email us within 7 days of receiving your goods at heather@polymerclay.com.au or phone (03) 9785 3800.
- For exchange or refund items, you are required to include your name, telephone number, fax number, delivery address and reason for return. Items should be in as new condition in original packaging. The customer is required to pay for postage costs to return unsuitable items to us.
- If goods you have received are found to be damaged or faulty, and we agree to an exchange or refund, we will either send you a postage envelope to be used to return the damaged or faulty goods, and replace and return the damaged or faulty goods at no cost to you, or alternatively credit postage costs once goods are assessed as being faulty. We do however require you to make sure the items are packaged securely and sent back in as new condition.
- Orders sent via Economy Post or Express post are not insured and will not be replaced if lost. Registered Post, & Express Post packages can be traced and recovered if possible. Lost items will be replaced only once the Shipping agent has finalized the search and only if the items were sent Registered Post which is fully insured. Please contact our warehouse on 03 9785 3800 if you have not received your parcel. Please quote your order number.
- Returns will not be accepted for any reason after 14 working days from receipt!
- We reserve the right to charge a $3.00 processing fee for refunds where customers have had a change of heart after placing an order - this is just to cover our bank fees.
- Discounted Items, Special Offers, cut lengths of cord or chain, and items sold by weight will not be exchanged or refunded. We are happy to exchange all other goods if they are returned in their original packaging within 7 days of receipt. Over the Rainbow will not cover the shipping charges incurred by your return. You will be liable to pay the cost of returning the goods and also the cost of having the new goods shipped to you
ERRORS:
When you received your order please check it carefully and let us know if you find any errors. We do check each order carefully, however occasionally mistakes do occur despite our best intentions. We will always happily rectify errors immediately once advised.
Please note that product colours may differ occasionally from the image shown on the screen due to inaccuracies in reproducing photographs electronically. We endeavour to make the images as accurate as possible but depending on your system & monitor they may sometimes appear a little different in real life. |
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